Dana Young On Enhanced Telephone Interviewing Techniques -This Week

Date: Friday, August 3         Time: 1:00p – 1:50p

Enhanced Telephone Interviewing Techniques — Breakout

Do you hate interviewing and conducting investigations on the phone? I hear so many investigators say they can only interview in person. Learn simple to master techniques to get more information from anyone on the phone. We lose over 80% of our communication input when talking on the phone. Learn techniques that will build confidence and rapport with the person on the other side of the phone conversation, unlocking the door to better communication and sharing of information.

AALPI 2012 board President of the Arizona Association of Licensed Private Investigators. AZ DPS Private Investigator and Security Guard Hearing Board Board Chair January 2012 to Present Discovery Detective Academy 1996 – Current Co-founder, approved teacher and administrator of Discovery Detective Academy, Arizona, Ms. Young plays an active roll in the licensing, accreditations, and creation of curriculum. Discovery Detective Academy is licensed by the Arizona Department of Private Post Secondary Education with additional approvals from the Arizona Department of Education, WIA, VA Vocational Rehab, VA GI Bill, Arizona State Supreme Court for CE credit, Department of Public Safety for Security training, NRSFP for environmental health Food Safety, AZ Department of Liquor License and Control for Liquor Manager. Owner and Agency Director Discovery Detective Group 1981 to Present CA & AZ As Co-founder and Director of Operations for Discovery Detective Group, Ms Young is responsible for case management of a full service investigation agency whose client base consists of attorney firms, financial institutions, insurance companies, political candidates, celebrities, small business, the private sector, and eight fortune 500 companies. Licensed 1981 CA BSIS, 1993 AZ DPS.


About securityteknews
Ralph Thomas is author of over 32 books on various aspects of conducting investigations, founder and director of The National Association Of Investigative Specialists,CEO of Thomas Investigative Publications, Inc, The Spy Exchange And Security Center and SpyTek Wholesale Imports. Thomas is a member of the Executive Security Council of Griffith Colson Intelligence Service, a private intelligence agency. Thomas's latest project is NAIStv on the Griffith Media TV Network. He has also developed A Native American Store in Georgetown Texas called Tribal Impressions. You can review his person home page off of: http://www.pimall.com/thomas

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